Case Study: Chessington Garden Centre achieves seamless integrated POS, accurate inventory control and improved customer service with LS Retail's LS Nav

Chessington Garden Centre - Customer Case Study

Chessington Garden Centre is a family-owned Surrey business with over 50 years of horticultural expertise and more than 200 staff, offering plants, garden design, landscape supplies, pet and wildlife centres, events and more. Rapid expansion into new services and channels meant the centre had outgrown its legacy systems and needed a scalable, modern solution to support continued growth.

Chessington implemented LS Nav integrated with Microsoft Dynamics NAV to unify POS, back office and head office operations. The rollout—including 22 mobile, easy-to-use tills—automatically syncs stock and sales data, enables flexible staff deployment, improves customer service by tracing transactions for refunds, and delivers clearer sales insights for better forecasting and elimination of unprofitable lines.

Chessington Garden Centre

Tim Hickman

IT Manager