Case Study: Care-A-Lot Pet Supply achieves end-to-end integration and multi-store efficiency with LS Retail's LS Nav

Care-A-Lot Pet Supply - Customer Case Study

Care‑A‑Lot Pet Supply is a family‑owned pet retailer in Virginia operating three stores plus catalog and e‑commerce channels, along with grooming, boarding and training services. As the business expanded, it struggled with four disparate systems (accounting, POS, warehouse and purchasing), which caused poor integration, inadequate transaction detail, difficulty managing multiple locations and an unsupported POS platform.

In 2012 Care‑A‑Lot implemented LS Nav across all stores and 35 POS stations, delivering true end‑to‑end integration, multi‑site management, offline register capability and long‑term vendor support. The system improved web/catalog order handling, automated inventory purchasing, enabled accurate commission tracking and controlled complex discounts and promotions, resulting in faster checkout, tighter loss prevention, better inventory flow and measurable time savings for payroll and store operations.

Care-A-Lot Pet Supply

Denise Clarke

VP