Case Study: BROCARD achieves a 360° view and faster omnichannel operations with LS Retail LS Central

Brocard scales omnichannel operations and processes 5–10x more orders per day with LS Retail

Brocard, a leading Ukrainian perfume and cosmetics retailer, faced significant challenges due to a patchwork of disparate, non-integrated systems. This legacy environment caused business gaps, slowed decision-making, and created complex, error-prone daily processes for their 96 stores. To unify operations and support omnichannel scaling, Brocard chose to implement LS Retail's LS Central, a unified business management software built on Microsoft Dynamics 365 Business Central.

Implemented with partner SMART business, LS Central provided Brocard with a single platform for a 360-degree business view, integrating POS, finance, and supply chain. The solution automated processes, provided real-time inventory visibility across all channels, and enabled the company to process 5–10 times more orders daily during peak seasons. This resulted in faster operations, reduced errors, improved customer service, and a scalable foundation for future growth.

Brocard