Case Study: Bongénie-Grieder achieves seamless omni-channel retail with LS Retail’s LS Central

Bongénie-Grieder runs 20 luxury stores with LS Retail

Bongénie-Grieder, a Swiss luxury fashion retailer, sought a unified software solution to deliver a seamless omnichannel experience. Their challenge was to coordinate online and offline sales, show real-time product availability on their eCommerce site, offer cross-channel loyalty programs, and enable services like buy-online-return-in-store. They turned to LS Retail, selecting its LS Central platform built on Microsoft Dynamics 365 Business Central.

LS Retail, via its partner Calliope, implemented LS Central to manage all business processes in one platform. This provided Bongénie with a clear overview of the entire enterprise and reliable, timely data. A key result was the ability to display accurate stock availability, including in-store inventory, on the website. This improved the customer experience, driving satisfaction, loyalty, and repeat visits across both digital and physical channels.

Bongénie-Grieder