Case Study: Blue Mountain Resort achieves unified operations and faster transactions with LS Retail's LS Nav

Blue Mountain Resort - Customer Case Study

Blue Mountain Resort is one of Canada’s largest ski and year‑round destinations, serving over 2 million guests annually across accommodations, attractions, rentals, retail and F&B with more than 136 POS stations. Before 2009 the resort relied on 26 disparate systems, causing data silos, manual re-entry, integration failures, slow transactions, high training and vendor costs, and limited ability to run promotions or loyalty programs.

Blue Mountain consolidated operations with LS Nav and LS Nav Hospitality (built on Microsoft Dynamics NAV), replacing multiple vertical apps with a single, end‑to‑end platform that unifies POS, back office and head office data and supports online booking, dynamic packaging and call‑center operations. The result: faster transactions and service, lower licensing and hardware costs, reduced training time and manual work, improved data integrity and reporting, scalable POS deployment, and better guest experience and profitability.

Blue Mountain Resort

John Gowers

Director of Information Technology