Case Study: Blue Lagoon Iceland streamlines resort operations with LS Retail

Blue Lagoon Iceland reaches 90% self-service kiosk uptake with LS Retail

Blue Lagoon Iceland, a popular geothermal spa and resort, faced a challenge as it expanded its luxury offerings. Its multiple, disconnected software systems prevented a unified view and hampered management capabilities. To run its hotels, restaurants, retail, and spa operations holistically, Blue Lagoon turned to vendor LS Retail for a solution, specifically selecting the LS Central platform built on Microsoft Dynamics.

The solution from LS Retail, primarily LS Central and LS Pay, provided a single platform covering retail, restaurant, hotel, activities, and member management without requiring complex integrations. This allowed Blue Lagoon to streamline operations and introduce self-service kiosks, which saw almost 90% guest uptake. The LS Retail software provided critical data insights and a solid infrastructure, supporting the resort's further expansion and enabling a focus on enhancing the guest experience through future self-service digital initiatives.

Blue Lagoon Iceland