Case Study: Safti achieves higher revenue and happier customers with LS Retail (LS Nav)

Belgian DIY store illustrates the advantages of LS Nav

Safti is a family-run DIY store in East Flanders, Belgium, founded in 1977. The 10,000 m² store employs 35 people, stocks over 50,000 products, and is the largest DIY retailer in the region. By 2013 Safti needed a more efficient IT system to manage growing sales and improve customer service, so it selected LS Nav with implementation support from TCOG.

With LS Nav in place, Safti achieved faster, more efficient checkouts, shorter staff training thanks to an intuitive interface, reduced shrinkage, and improved customer service through loyalty-card scanning for easier returns. The system freed employee time to focus on customers, boosted revenue, and set the stage for further growth—starting with plans for a 24/7 online store and broader omni-channel capabilities.

Safti