Case Study: arko achieves centralized, real-time multi-channel retail visibility and efficiency with LS Retail

arko - Customer Case Study

Founded in 1948, arko is Germany’s leading confectionery brand with 235 arko and Eilles shops offering pastries, pralines and coffee. As the business grew, its legacy ERP could no longer support multi-channel sales, franchise and wholesale complexity or provide consistent KPIs from head office to checkout, so the company set out to standardize processes and find a future-proof retail management system.

arko chose LS Retail on Microsoft Dynamics and partnered with KUMAVISION for a phased rollout—head office first, then all stores—while replacing POS hardware with HP terminals. The unified solution now centralizes purchasing, logistics and product data, delivers real-time inventories and KPIs, speeds up checkouts and training, enables barcode/scanner automation, and paves the way for automatic replenishment, giving arko greater transparency, efficiency and scalability.