Case Study: Aer Rianta International achieves flexible, compliant global duty‑free operations with LS Retail's LS Nav

Aer Rianta International - Customer Case Study

Aer Rianta International (ARI) is a long-established global duty free operator—originating the duty free concept in 1947—and now operating in more than 10 countries. ARI needed a flexible retail platform to handle complex, location-specific requirements (tax/refund rules, passenger data capture, product quantity limits and airport integrations) while supporting both duty free and duty paid sales across diverse markets; LS Retail has been its technology partner since the 1990s.

LS Nav’s high customizability delivered boarding-pass and passport capture, automated tax/refund calculations, product-limit controls, STEB bag handling, multi-currency support and flight-timetable integration, plus shop & collect and mixed duty/duty-paid functionality. The result was faster compliance with local regulations (e.g., India passport capture), streamlined store operations, improved customer service and a clear roadmap for e-commerce, mobile POS and loyalty features—strengthening the ongoing ARI–LS Retail partnership.

Aer Rianta International