Case Study: Adria Airways achieves increased onboard sales and streamlined retail operations with LS Retail (LS Nav)

Adria Airways - Customer Case Study

Adria Airways, Slovenia’s national carrier, launched SkyShop to sell snacks, drinks and duty‑free onboard but was held back by handwritten invoices and manual entry into its financial system. The airline needed an efficient, offline-capable retail solution to streamline sales, reduce errors and support growth.

By implementing MS Dynamics NAV with LS Nav and using tablets and mobile printers, SkyShop enabled fast, offline transactions that automatically sync to the financial system and handle duty‑free sales. The integrated solution lowered operating and training costs, increased employee productivity and onboard sales, improved stock planning and reporting, and creates a platform for future passenger‑linked, ticket‑scanner personalized offers.

Adria Airways