Case Study: Adidas achieves omni-channel customer experience with LS Retail

adidas - Customer Case Study

Adidas partnered with LS Retail to modernize its retail operations around an omni-channel customer experience, addressing the need for greater mobility, personalization and global stock management while keeping customer satisfaction at the core of the business.

LS Retail delivered continuous, highly customizable and user-friendly system enhancements — including auto-replenishment, e‑commerce integration, mobile inventory and stockroom requests, plus POS training mode and local fiscal customizations — enabling real‑time stock checks, faster service, simpler staff training and automated processes. The solution supports adidas’ growth and omni-channel strategy and is deployed in over 1,150 stores worldwide.

Adidas

Martin Walz

CoE Retail Business Solutions