Case Study: Carilion Clinic improves patient document delivery with LRS Output Management

Carilion Clinic cuts print reroute time from 5 minutes to seconds with LRS Output Management

Carilion Clinic, a large not-for-profit healthcare organization, faced a challenge with its fragmented legacy printing environment, which created inefficient "islands of printing" that slowed down the delivery of critical patient documents. To support its new integrated Epic electronic medical records (EMR) system, Carilion needed a single point of control to ensure reliable and secure document delivery. They turned to vendor LRS Output Management and its VPSX output management software for a solution.

LRS implemented its VPSX software to interface with the Epic Print System, providing a centralized way to format and route all medical documents. The solution delivered significant results, including reducing the time to re-route a failed print job from over five minutes to mere seconds and enabling secure printing of sensitive documents via PIN code verification. This provided measurable improvements in clinician efficiency and patient data security, positioning Carilion to scale its output management for future growth.

Carilion Clinic