Case Study: Grab achieves ISO 9001:2015 certification with LRQA

Grab becomes first global ride-hailing company to get ISO 9001:2015 with LRQA across 6 markets

Grab, a leading ride-hailing company in Southeast Asia, wanted to be the first in its industry to achieve ISO 9001:2015 certification to bolster its reputation for strong governance and demonstrate best-in-class operational standards. The company selected vendor LRQA for its accreditation expertise and regional coverage across all six of its operating countries.

LRQA implemented its unique assessment methodology to conduct a rigorous certification process, helping Grab demonstrate it met all ISO requirements. This resulted in Grab becoming the first global ride-hailing organization to achieve ISO 9001:2015 certification. The achievement validated Grab's quality management system and provided key benefits including enhanced driver quality, maintained high service standards across all operations, greater operational transparency, and stronger privacy protocols.

Grab