LRQA
52 Case Studies
A LRQA Case Study
The customer FICOFI, an international fine wines and services firm, faced the challenge of independently proving the security and precise climate control of its global warehouses storing over 380,000 bottles for its exclusive Le Club FICOFI® members. As the company expanded, it needed to uphold exceptional trust with its high-standard clientele through verified procedures, a need new to the wine sector. FICOFI turned to vendor LRQA for independent verification services.
LRQA's solution involved providing independent verification across three key areas: procedural consistency at warehouses, quantity verification for member collections, and a unique certification per member. This approach, which included extensive physical inspections, gave each club member a certificate guaranteeing their wine's quantity and storage quality. The vendor LRQA delivered a flexible, expert service that met FICOFI's rigorous standards, resulting in a unique certificate of confidence for every private member and supporting the growth of the firm's exclusive programme.