Case Study: Pacific Dental Services builds a values-based ethics and compliance program with LRN Corporation

Pacific Dental Services - Customer Case Study

Pacific Dental Services (PDS), a leading dental support organization, faced the challenge of formalizing its ethics and compliance program to support its rapid growth while ensuring it remained grounded in its core organizational values, known as the "We Believes." They partnered with the LRN Corporation to implement a values-based approach that would inspire behavior and build a sustainable culture, rather than just imposing a set of rules.

LRN implemented a comprehensive solution that began with a diagnostic assessment of PDS's governance, culture, and leadership. This was followed by the co-creation of a values-based Behavioral Framework to articulate the "We Believes" and a rollout strategy featuring experiential workshops and an inspirational video. The solution successfully embedded PDS's core values into the organization, providing a practical guide for nearly 10,000 team members to navigate challenges. While specific metrics are not provided, the program significantly improved the alignment of values across the expanding company, built trust, and encouraged self-governance, with LRN serving as a key long-term partner in this cultural transformation.

Pacific Dental Services

Michael Williamson

Chief Compliance Officer and Senior Director of Compliance and Ethics