Case Study: Santen streamlines global Veeva RIM training with LPW Training Services

Implementing Veeva RIM Suite Rollout & Digital Training for ESL Learners

Santen needed an experienced partner to help with the global rollout of its new Veeva RIM Suite Vaults. The challenge for LPW Training Services was significant, involving major technology changes, new processes, and the retirement of a legacy system. With users scattered across the globe in various time zones and English as a second language for many, Santen needed a cost-effective, creative training solution that would not burden their internal team.

LPW Training Services developed a comprehensive suite of role-based eLearning modules featuring interactive simulations and knowledge checks. To aid comprehension for ESL learners, the solution included professional voiceovers delivered at an appropriate pace and optional closed captioning. The program was very successful, particularly with the ESL audience, and users quickly demonstrated proficiency with the new system. The results were so positive that Santen continued its partnership with LPW for subsequent learning projects.

Santen