Case Study: Horizon Pharmaceuticals achieves consistent employee training across departments with LPW Training Services

Horizon Pharmaceuticals - Customer Case Study

Horizon Pharmaceuticals faced a challenge with inconsistent training delivery for its field teams, leading to uneven adoption of digital tools like Veeva CRM and a negative impact on both employee and customer experience. The company engaged LPW Training Services to develop a centralized employee training strategy to standardize processes across all departments.

LPW Training Services addressed this by identifying key pain points and creating a comprehensive, standardized learning plan. The solution incorporated a mix of e-learning, virtual instructor-led training, job aids, and reference materials, with a heightened focus on digital media during the COVID-19 pandemic. LPW successfully implemented standardization in both the delivery method and duration of training, ensuring a consistent and improved experience for all field units.

Horizon Pharmaceuticals