Case Study: Merck achieves successful global Vault training during COVID-19 with LPW Training Services

After evaluating their current solutions, Merck selected to implement both the QMS and QualityDocs Vaults globally

The customer, Merck, faced the significant challenge of a complex global rollout for their new QMS and QualityDocs Vaults. This was complicated by major technology and process changes, as well as the onset of the COVID-19 pandemic at the project's outset. They turned to LPW Training Services for Veeva Vaults training to address these hurdles and ensure user adoption.

LPW Training Services provided a strategic solution, assigning a single project manager and quickly pivoting to virtual, instructor-led training. The result was phenomenally successful, engaging learners and leading to high user proficiency. The demand for LPW's virtual training tripled, and the successful partnership led to further long-term learning projects with Merck.

Merck