Case Study: Bear Market Coffee grows customer loyalty and mobile ordering with LoyLap

Bear Market Coffee drives 25% app fund loading with LoyLap

Bear Market Coffee, a coffee company based in Dublin with two branches, partnered with the vendor LoyLap to implement customer-centric technology solutions to support its growth. The challenge was to integrate and enhance digital customer experiences, including loyalty, payments, and ordering.

LoyLap provided a comprehensive solution over a multi-year partnership, beginning with a loyalty system and later introducing physical and digital gift cards, mobile payments with load bonuses, and online ordering. The implementation of a custom branded app brought all these features together for a seamless customer experience. LoyLap's technology helped drive customer adoption, with over 25% of customers loading funds into the app within two years, and provided valuable data to improve kitchen efficiency and reduce waste. The online ordering and automated promotions were also crucial in supporting the business during the COVID-19 pandemic.

Bear Market Coffee