Case Study: Roswell NYC builds long-term retention engines with LoyaltyLion

Roswell NYC drives 20% higher loyalty revenue with LoyaltyLion AI

Roswell NYC, an agency and Shopify Platinum Partner, needed a loyalty platform they could confidently recommend to their clients. Their challenge was finding a solution that could be deeply customized to fit a brand's identity, integrate seamlessly with other ecommerce tools, and evolve through major technical changes and long-term growth, all while providing strong support. They chose LoyaltyLion as their loyalty and rewards platform.

LoyaltyLion provided the flexible and innovative platform Roswell NYC required. The solution enabled the agency to build and iterate on customized loyalty programs for clients like Hat Heaven and Fright Rags, seamlessly supporting them through headless builds and omnichannel rollouts. This allowed their brands to build stronger customer retention, create highly engaged warm segments, and deepen their brand identity. LoyaltyLion's platform was a key factor in Roswell NYC winning the LoyaltyLion Award 2026 for Best Strategic Loyalty Partner.

Roswell NYC