Case Study: Coombe Farm Organic boosts customer spend by 70% with LoyaltyLion

Coombe Farm Organic increases customer spend by 70% with LoyaltyLion

Coombe Farm Organic, a UK-based organic food retailer, experienced a surge in new online customers during the Covid-19 pandemic. Their challenge was to turn these first-time shoppers into regular, loyal customers. To achieve this, they partnered with the vendor LoyaltyLion to implement a loyalty and rewards program.

Working with an agency and using LoyaltyLion's API, Coombe Farm Organic launched its program in two months. The solution integrated with Mailchimp to promote the program and send automated, personalized emails. The results from the LoyaltyLion program were significant, with loyal members now generating 53% of all revenue and showing a 70% increase in customer spend.

Coombe Farm Organic