Case Study: Oregon Health & Science University boosts transparency and patient engagement with Loyal Health’s Empower

OHSU Commits to Transparency With Empower, Leads to SEO Benefits and Increased Patient Engagement

Oregon Health & Science University (OHSU), one of Oregon’s top-ranked academic health centers, wanted to increase transparency and patient engagement by publishing patient experience survey data and physician reviews online. To do this, OHSU partnered with Loyal Health and its Empower platform, aiming to share meaningful insights while also improving how patients find and evaluate providers.

Loyal Health implemented Empower within OHSU’s Epic environment, making it easy for providers to adopt and for patient reviews to be published efficiently. One year later, OHSU saw a 73% increase in organic search results, a 39% increase in new users, and a 48% increase in page sessions, while physicians became more engaged with patient feedback.

Oregon Health & Science University

Lisa Williams

Associate Director of Digital Engagement