Case Study: State Farm improves insurance claims inspections with Loveland Innovations

State Farm improves claims inspections with Loveland Innovations’ automated drone platform and 100% roof coverage

State Farm, a major insurance carrier, sought to improve the safety and efficiency of its property claims process by using drones to gather imagery instead of sending adjusters onto roofs. Their challenge was deciding between using manual off-the-shelf drones or a more sophisticated automated drone solution to fully integrate this technology into their workflow and gain more than just photos. They partnered with vendor Loveland Innovations to implement its automated drone platform, IMGING.

The solution from Loveland Innovations was the IMGING platform, which uses automated flight plans to ensure consistent, 100% roof coverage and create photo-realistic 3D models of properties. The platform provided better team management, AI-powered damage detection, and easy data export, which integrated seamlessly into State Farm's existing estimating software. This resulted in improved adjuster safety, more efficient and scalable claims processing, and faster, more accurate settlements.

State Farm