Case Study: MetLife improves roof claim inspections with Loveland Innovations' IMGING

MetLife speeds residential roof inspections to 10 minutes with Loveland Innovations

MetLife, a major insurance carrier, faced a significant challenge in efficiently processing a high volume of roof claims following increasingly powerful storms like Hurricane Harvey. Their goal was to improve adjuster efficiency and reduce loss adjustment expenses. To address this, MetLife partnered with vendor Loveland Innovations and implemented its IMGING platform.

Loveland Innovations provided a solution centered on the IMGING platform, which uses automated drones and artificial intelligence to gather and analyze property data. This allowed adjusters to conduct virtual inspections, get measurements and damage detection on-site, and create thorough reports remotely. The partnership with Loveland Innovations resulted in MetLife's adjusters reporting greater efficiency and safety in the field. The company gained an edge in handling catastrophic events through better resource allocation and quicker claim settlements.

MetLife