Case Study: eXp Realty cuts SaaS costs and builds custom software with Lovable

eXp Realty cuts support tickets by 85% with Lovable

eXp Realty, a large remote-first real estate brokerage, faced significant challenges with expensive and inflexible SaaS tools. Their reliance on per-seat pricing models and slow-moving vendors hindered international growth and led to clunky software that did not meet their specific needs. To solve this, they turned to Lovable, an AI software development platform, to empower their non-technical teams to build custom solutions.

Using Lovable, eXp Realty built a custom international website infrastructure and an internal communications platform called "The Hub." This solution allowed them to cancel multiple multi-million dollar SaaS contracts. The results were substantial, including savings of over $2 million annually, an 85% reduction in support tickets, and the successful launch of 26 country websites. Lovable enabled eXp to move faster, own their software end-to-end, and fundamentally change how they build and scale.

eXp Realty