Case Study: Taptap Send boosts global remittance support with Lorikeet

Taptap Send supports customers across 80+ markets with Lorikeet

Taptap Send, a major global remittance provider, needed a customer support solution that could handle complex, time-sensitive queries across its 80+ markets while integrating seamlessly with its systems and augmenting its human support teams. To address this, they partnered with Lorikeet to implement its AI agent service, seeking to provide faster resolutions and maintain their high standard of personalized, 24/7 support in multiple languages.

Lorikeet implemented an AI solution featuring European-hosted infrastructure, real-time data access across channels, and automated handling of remittance-specific processes. This provided Taptap Send's customers with immediate, personalized support and proactive updates, as illustrated by the example of a customer checking a transfer during a busy period. The solution delivered faster resolution times and higher customer satisfaction, creating a foundation for Taptap Send to scale its impact sustainably without sacrificing quality.

Taptap Send