Case Study: Eucalyptus manages support spikes with Lorikeet

How Eucalyptus uses Lorikeet to turn chaos into calm during their biggest moments

Eucalyptus, a digital health startup, faced a critical challenge when sudden government regulation changes and logistics disruptions caused large, unexpected spikes in patient support enquiries. These spikes threatened to overwhelm their team, leading to slow response times for patients awaiting critical information about their treatments and medication. They turned to the no-code workflow builder in Lorikeet's platform to manage this volume.

Using Lorikeet, Eucalyptus rapidly built and deployed a complex AI agent to handle multi-step patient questions. This solution was implemented in under 45 minutes following a government announcement. The result was that Lorikeet's agent smoothly handled the spike in volume, keeping response times and CSAT stable while ensuring urgent medical issues were quickly triaged to the clinical team, thereby strengthening patient trust.

Eucalyptus

Simon Baume

Chief Operating Officer