Case Study: Eucalyptus Achieves Stable CSAT and Faster Patient Support with Lorikeet

How Eucalyptus use Lorikeet to deliver healthcare support that puts patients first

Eucalyptus, a digital health start-up, faced a major challenge when government regulation changes and logistics disruptions caused large, unexpected spikes in patient support enquiries. These spikes put significant pressure on their response times and threatened patient satisfaction, as people were waiting for critical information about their treatments.

Using the no-code workflow builder from Lorikeet, Eucalyptus was able to rapidly train an AI agent to handle complex patient questions. They deployed a multi-step workflow within 45 minutes of a government announcement. This Lorikeet solution allowed them to manage the volume spike smoothly, maintaining stable response times and CSAT while ensuring urgent medical issues were triaged to the clinical team.

Eucalyptus

Omar Alvi

Managing Director