Case Study: Breeze achieves 40% autonomous support resolution with Lorikeet AI

How Breeze used Lorikeet to build for support scale from the start

Breeze, a start-up in the finance industry that converts fiat and stablecoin, faced the challenge of scaling its customer support with a small team. The company needed a secure system to handle increasing queries without hindering growth, which was impossible to manage manually. They turned to the vendor Lorikeet to implement an automated solution.

Lorikeet provided its AI and workflow builder to create a highly automated support operation that integrated with Breeze's existing tools. This solution allowed the company to manage more customer queries without adding staff. As a result, Lorikeet's agent independently resolved 40% of all complex support tickets within 30 days, including questions on KYC reviews and transaction statuses. This enabled the small team at Breeze to provide fast, reliable support as their customer base grew.

Breeze

Millie Yang

Co-Founder and CEO