Case Study: Hnry achieves 70% automation during peak tax season with Lorikeet

Hnry hits 70% support automation with Lorikeet

Hnry, a finance scale-up, faced a significant annual challenge during the Australian end of financial year peak, when support, onboarding, and tax return volumes surged simultaneously. To manage this, they partnered with Lorikeet to implement an automated agent to handle simple, repetitive customer inquiries.

Lorikeet's solution automated a large portion of support conversations, starting from a baseline of zero. The agent handled over 17,000 conversations in its first month. Most impressively, during the peak week, Lorikeet automated around 70% of all conversations, allowing Hnry's human team to focus on more complex, judgment-based customer needs.

Hnry