Case Study: GiveCard launches emergency support in 3 days with Lorikeet

GiveCard answers 60,000 calls in 3 days with Lorikeet

GiveCard, a financial infrastructure start-up for mass payouts, faced a critical challenge when a federal government shutdown halted SNAP benefits, triggering a massive need for emergency support from their cardholders. They required an AI vendor that could provide immediate, multilingual voice support to handle the sensitive, high-stakes inquiries. They chose Lorikeet for its speed and support capabilities to meet this urgent need.

Lorikeet implemented a custom voice agent solution in just three days, which successfully answered over 60,000 calls during the emergency program. The solution efficiently identified caller intent and routed them appropriately, with plans to add sophisticated, program-specific verification workflows. This allowed GiveCard to upskill its human support team and provided the confidence to handle future large-scale events quickly.

GiveCard