Case Study: Eucalyptus maintains fast, empathetic patient support with Lorikeet

Eucalyptus launches patient workflows in 45 minutes with Lorikeet

Eucalyptus, a digital health startup, faced a major challenge when government regulation changes and logistics disruptions caused a large, unexpected spike in patient enquiries. This surge threatened to overwhelm their support team, increase response times, and negatively impact customer satisfaction for patients awaiting critical medication updates. They turned to Lorikeet's no-code workflow builder to address this.

Using Lorikeet, Eucalyptus rapidly built and deployed an AI agent to handle complex patient questions. This solution was implemented in minutes, allowing Lorikeet to smoothly manage the increased volume. The result was stable response times and maintained customer satisfaction, with patients receiving quick and empathetic answers. Automated triage also ensured any medical issues were swiftly escalated to the clinical team.

Eucalyptus