Case Study: Eucalyptus delivers patient support in 90 seconds with Lorikeet

Eucalyptus cuts patient response times to 90 seconds with Lorikeet

Eucalyptus, a digital health startup, faced a challenge scaling its patient support operations across multiple countries without compromising on quality. Their existing team was stretched thin, leading to median first response times of over 20 hours. To address this, Eucalyptus turned to vendor Lorikeet for a solution.

By implementing Lorikeet's AI agent, Eucalyptus revolutionized its support. The integration was seamless and resulted in zero compromise on quality, with the AI agent consistently matching or exceeding the customer satisfaction scores of human agents. Most significantly, Lorikeet enabled patients to receive a response within 90 seconds, dramatically transforming the support experience.

Eucalyptus