Case Study: Eucalyptus achieves 3x ticket volume and 10-point CSAT lift with Lorikeet

Eucalyptus 3x'd ticket volume and lifted CSAT 10 points with Lorikeet

Eucalyptus, a health startup, faced the challenge of scaling its support operations across multiple brands while maintaining a high-quality patient experience amidst hundreds of distinct support topics and regulatory requirements. To address this, they turned to Lorikeet for a strategic, data-driven approach.

Using Topics in Lorikeet, Eucalyptus analyzed historical support interactions to surface common trends and key volume drivers. This solution helped them identify and focus on the highest-impact issues, leading to a 10-point increase in CSAT and a tripling of ticket volume capacity. The vendor's tools, including Unmatched Topics, also allowed them to uncover and resolve emerging problems faster.

Eucalyptus