Case Study: easykind achieves 24/7 compliant patient support with Lorikeet

easykind cuts email response times by 92% with Lorikeet

easykind, a health start-up, faced a challenge scaling its patient support without increasing headcount. Its small team was overwhelmed by manual email triage, leading to 24-hour response times, and could not offer support outside business hours. They needed a compliant solution from vendor Lorikeet to automate responses while maintaining their warm, human touch.

Lorikeet implemented its AI agent to triage emails and deployed "Buddie," a customer-facing agent that answers FAQs 24/7 under strict compliance guardrails. The results were immediate: email response times dropped 92% from 24 hours to just two. The solution provided the capacity of four additional hires, reduced call volume, and maintained easykind's five-star service quality without compromising compliance.

easykind