Case Study: Carmoola achieves 60% end-to-end support resolution with Lorikeet

Carmoola resolves 60% of support end-to-end with Lorikeet

Carmoola, a UK fintech car finance lender, faced the challenge of scaling its personalized customer support on WhatsApp while maintaining a warm, friendly feel. Their existing automation could only resolve 30% of inquiries. They partnered with Lorikeet to implement an AI agent to help scale their operations effectively.

Using Lorikeet, Carmoola built an AI agent named Katie to handle complex, regulated customer interactions across WhatsApp, chat, and email. The solution immediately resolved 40% of inquiries end-to-end, a figure that grew to 60% with significantly higher customer satisfaction. Lorikeet's technology also enabled proactive outreach that boosted a key conversion metric by 60%.

Carmoola