Case Study: Arbor boosts energy support and CSAT with Lorikeet AI

Arbor reaches 89% CSAT with Lorikeet AI

Arbor, an energy start-up, needed an AI solution to handle complex, state-specific customer support inquiries rather than simply deflecting tickets. They chose Lorikeet AI because of its ability to navigate nuanced energy regulations and de-escalate emotionally charged situations, unlike other vendors built for retail.

Lorikeet implemented a deeply integrated solution, syncing Arbor's dynamic knowledge base in real-time and training its AI agent on dozens of utility-specific nuances. The results were significant, with the AI achieving a CSAT score on par with human agents at 89% and helping to increase the company's Trustpilot rating to 4.7. Lorikeet's AI now seamlessly handles complex workflows and builds customer trust.

Arbor