Case Study: Smart Pension achieves faster, compliant enrolments and improved data integrity with Loqate Address Verification

Smart Pension uses address verification from Loqate to ensure the integrity of data

Smart Pension, an online auto-enrolment firm that helps thousands of small British businesses sign up employees to workplace pension schemes, needed to handle a rapid, high volume of sign-ups (over 1 million expected) while maintaining regulatory compliance and preventing fraud. To solve this, Smart Pension selected Loqate’s Address Verification solution to speed up customer sign-ups, improve employee efficiency, and validate company director addresses and identities.

Loqate implemented its Address Verification API to provide real-time address capture, enabling quick self-service updates for employees, reducing sign-up friction, and helping detect potential money laundering by validating director information. The result was faster data import and improved accuracy—Loqate’s data proved more accurate than older Companies House records—leading to smoother customer journeys, higher conversion potential, and stronger compliance and operational efficiency for Smart Pension.

Smart Pension

Will Wynne

Managing Director