Case Study: NESCAFÉ Dolce Gusto achieves fewer failed deliveries with Loqate address verification

NESCAFÉ® Dolce Gusto® reduce failed deliveries with accurate address data from Loqate

NESCAFÉ Dolce Gusto, Nestlé’s single‑serve coffee machine brand, was rebuilding its Magento ecommerce site and needed to reduce failed postal deliveries and checkout friction caused by inaccurate address data. To improve the customer journey and prevent costly reshipments, the procurement team selected Loqate’s Address Verification service.

Loqate was integrated into the Magento platform to provide fast, accurate address entry and international postal-code validation. As a result, NESCAFÉ Dolce Gusto achieved a notable reduction in failed deliveries, improved data quality, higher conversion and delivery rates, and lower admin and postage costs—delivering a smoother customer experience and measurable business benefits.

NESCAFÉ Dolce Gusto

Laura Muirhead

Brand Manager