Case Study: Marc Fisher achieves a 70% reduction in address errors with Loqate Address Verification

Marc Fisher reduces address errors by 70% with Loqate's address verification

Marc Fisher, the footwear retail company behind Marc Fisher Ltd, Easy Spirit and Nine West, faced widespread shipping-address problems after moving to Magento 2. Non-standard and incompatible addresses were being passed to warehouses, forcing the customer support team to manually correct many orders and creating a costly bottleneck. To address this, Marc Fisher implemented Loqate’s Address Verification solution in their checkout.

Loqate’s Address Verification was integrated to standardize and speed up address entry at checkout, reducing the need for manual corrections and improving delivery accuracy. As a result of the Loqate implementation, Marc Fisher saw address errors fall by 70%, significantly lowering support workload and making back-office operations much more efficient.

Marc Fisher

Lee Bissonnette

Vice President, eCommerce