Case Study: Schuh achieves faster mobile checkouts and fewer failed deliveries with Loqate address verification

How leading UK retailer Schuh is using location data to make customer experience quick, easy and convenient

Schuh, a leading UK branded footwear retailer with a mobile-first site (79% of visits from mobile), faced the challenge of getting orders to customers first time, improving click-and-collect accessibility and reducing post‑purchase issues caused by inaccurate addresses. To make checkout quick, easy and convenient on small screens, Schuh selected Loqate’s real-time address verification solution.

Loqate’s address look-up autocompletes addresses from a few typed characters, removes typos and speeds up checkout, improving data quality and reducing failed deliveries and post-purchase issues. By integrating Loqate, Schuh has a smoother mobile experience for customers, faster order processing and more reliable click-and-collect and local fulfilment.

Schuh

Stuart McMillan

Head of eCommerce and Optimisation