Case Study: The Dune Group achieves faster address entry and 40% international conversion increase with Loqate

Dune speed up address data entry with Loqate for the very best online user experience

The Dune Group, a global fashion footwear and accessories retailer with 300 stores and concessions across 24 countries, needed to improve online address capture and delivery accuracy as it expanded internationally. Inconsistent postal code formats outside the UK were causing friction at checkout and for in-store handheld order entry, so The Dune Group selected Loqate’s Address Verification to speed up data entry, standardize address formatting and improve the overall user experience.

Loqate’s Address Verification autocomplete and international address handling was implemented to remove postcode-dependent lookups, standardize captured addresses and accelerate checkout and in-store ordering. The solution delivered measurable gains — including a 40% conversion uplift in Ireland — improved delivery reliability, higher-quality marketing data, and enabled faster handheld order capture; The Dune Group also reported the service as reliable with strong initial customer support from Loqate.

The Dune Group

Kate Smyth

Director of Ecommerce