Case Study: Reiss increases sales and delivery rates with Loqate Address Verification

Clothing retailer Reiss increase sales and delivery rates with address finder technology

Clothing retailer Reiss faced high basket abandonment, missed deliveries and rising customer service calls at checkout, and needed a more intuitive address entry that worked across desktop, mobile and tablet while supporting new same‑day and next‑day delivery options. Reiss selected Loqate and its Address Verification product as the online checkout address finder to address these challenges.

Loqate’s Address Verification lets customers type the first line of an address and receive predictive suggestions, reducing entry friction and improving delivery accuracy. After implementation Reiss reported increased sales and courier delivery rates, an immediate reduction in call‑centre calls, lower basket abandonment, and said the Loqate solution paid for itself within five weeks while continuing to deliver measurable improvements.

Reiss

Ross Loughlin

Head of eCommerce