Case Study: Mountain Crest Gardens boosts order value by 20% with Lootly

Mountain Crest Gardens Increases Order Value By 20%

Mountain Crest Gardens, a family-owned succulent nursery, faced challenges with customer loyalty and engagement. Their initial newsletter coupon program failed to create genuine retention, and a previous loyalty provider, Smile.io, could not automatically reward points for guest checkouts. This led to customer complaints and increased support workload as staff had to manually add points for a large portion of their less tech-savvy customer base.

The company implemented Lootly's Points & Rewards program to address these issues. Lootly successfully integrated with their store, seamlessly rewarding all purchases including guest checkouts and integrating with TrustSpot for review incentives. As a result, Mountain Crest Gardens saw a 20% increase in average order value, a 10% boost in conversion rate, and generated approximately $100,000 in new value from the program.

Mountain Crest Gardens

Matts Jopson

Vice President