Case Study: McLaren improves customer communication with LoopUp and Microsoft Teams

McLaren migrates 700+ employees across 5 offices to Microsoft Teams in 3 weeks with LoopUp

McLaren, a leading construction company, sought a modern unified communications solution to improve both internal collaboration and customer communication. Their small IT team faced the challenge of managing a complex migration from Microsoft Lync and later Skype for Business without sufficient internal resources. They partnered with vendor LoopUp, who provided a fully managed service for their initial hosted Skype for Business deployment and later for their cloud telephony migration.

LoopUp implemented a cloud telephony solution for Microsoft Teams using Direct Routing, managing the entire migration process. This allowed McLaren employees to make and receive external calls directly from Teams. The solution ensured high-quality audio across varied employee setups and accelerated adoption, especially during the pandemic. As a result, McLaren now uses Teams effectively for all communication, with LoopUp providing ongoing proactive support and a trusted partnership that McLaren recommends to others.

McLaren