Case Study: Kramer Levin achieves reliable international call quality with LoopUp

Kramer Levin Naftalis & Frankel LLP Improving international call quality with LoopUp

Kramer Levin Naftalis & Frankel LLP, a leading US law firm with more than 375 attorneys across New York, Silicon Valley and Paris, was struggling with poor audio quality on international client calls—static, background noise, and lack of local dial‑in or toll‑free access. CIO Joseph Palmeri piloted LoopUp after peer recommendations to find a more reliable conferencing solution.

LoopUp was quickly rolled out (including a centrally deployed LoopUp for Outlook app and single sign‑on) and routed audio over regular phone lines to eliminate VoIP-related static and echo. LoopUp hosted short staff sessions and handled account setup, and within a couple of months 75–80% of staff were choosing LoopUp; the firm reports resolved call‑quality issues, increased remote collaboration during COVID, and minimal IT overhead thanks to LoopUp’s intuitive interface and support.

Kramer Levin

Joseph Palmeri

Chief Information Officer