Case Study: Law firm GableGotwals achieves modern, reliable client meetings with LoopUp

GableGotwals Improving mission-critical client meetings with LoopUp

GableGotwals, one of Oklahoma’s largest full-service law firms, faced a challenge with an outdated dial‑in, audio‑only conferencing system that lacked video, screen sharing and easy guest access. Although the firm had Microsoft Teams for internal use, clients found it too complex, so GableGotwals sought a simple, secure external conferencing solution and evaluated LoopUp’s conferencing service (including the LoopUp for Outlook app).

LoopUp ran a one‑month pilot and then rolled out firm‑wide, deploying LoopUp for Outlook and single sign‑on while providing onboarding and 24/7 support. The LoopUp call‑back feature, dedicated meeting rooms, delegate scheduling and no‑download joining drove rapid adoption: the old dial‑in was retired within 60 days, 81% of employees now send invites via the LoopUp Outlook plugin, attorneys require far less IT support, and GableGotwals uses LoopUp for all external conference calls.

GableGotwals

Dave Kester

Director of Information Technology