Case Study: Freeths achieves rapid, reliable remote connectivity during COVID-19 with LoopUp

Freeths Deploying LoopUp to stay connected during the COVID-19 pandemic

Freeths, a top-50 full-service UK law firm with over 970 staff across 13 offices, faced a fragmented mix of web-conferencing tools, rising licence costs and a four-year unified communications plan that couldn’t meet the immediate needs of remote working when the COVID-19 pandemic hit. LoopUp, already in limited use at the firm, was selected as the rapid conferencing solution to provide reliable audio and simple meeting tools for lawyers and clients.

LoopUp rapidly deployed its service—setting up accounts, activating users, centrally rolling out the Outlook app and configuring single sign-on—with live 15-minute introductory sessions and same-day responses from the LoopUp team. The vendor scaled the rollout to over 600 accounts, achieving more than 50% firm-wide active usage, benefitting from pay-as-you-go pricing and PSTN-based audio reliability; the quick, painless implementation kept legal matters moving without the delays of larger UC installs.

Freeths

Neil Harris

Head of Infrastructure