Case Study: Eversheds Sutherland Nicea achieves reliable, high-quality client communication with LoopUp

Eversheds Sutherland Nicea Spain: Driving high-quality client communication with LoopUp

Eversheds Sutherland Nicea, the Spanish branch of global law firm Eversheds Sutherland, needed a simple, reliable and cost‑effective conferencing solution after their previous provider failed in 2019 and their VoIP calls suffered poor audio. IT Director Manuel Asenjo evaluated options and selected LoopUp’s conferencing service for its ease of use, superior audio quality and local support.

LoopUp was piloted with key users (especially secretaries), quickly rolled out across the firm and integrated with existing systems without new phone lines. The vendor’s PSTN-based audio and one‑click join features eliminated recurring call restarts and client complaints, boosted productivity, and are now used for 90% of the firm’s multi‑party and international communications. LoopUp’s attentive local team and reliable performance made the solution indispensable to Eversheds Sutherland Nicea.

Eversheds Sutherland Nicea

Manuel Asenjo

IT Director