Case Study: Dykema achieves reliable, user-friendly external collaboration with LoopUp conferencing SaaS

Dykema tackles external collaboration with LoopUp conferencing SaaS

Dykema, a Detroit-based law firm with about 825 employees, was struggling with unreliable audio conferencing, frequent dropped calls and a cumbersome dial-in process that slowed client and internal collaboration. To resolve these issues the firm selected LoopUp and its conference call and remote meeting SaaS to provide a more reliable, user-friendly conferencing solution.

LoopUp implemented its audio-first conferencing service—featuring click-to-join with automatic call‑back, no downloads, and separated audio/video streams over Tier 1 networks—and followed a recommended transition plan that had Dykema up and running within 60 days. The deployment with LoopUp improved reliability and the end-user experience, eliminated the need for long access codes, reduced reported dropped calls and simplified meeting joins for attorneys and clients.

Dykema